Privacy Policy

AgentFlow Technologies("AgentFlow," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website at https://agentflow.llcand our AI customer support platform (the "Service").

By using the Service, you consent to the practices described in this policy. If you do not agree, please do not use the Service.

Information you provide:

• Account information (name, email, company name) when you register
• Agent configuration data (knowledge base, greetings, personality settings)
• Payment information (processed securely by third-party payment providers — we do not store full card numbers)
• Communications you send us (support emails, feedback)

Information collected automatically:

• Usage data (pages visited, features used, session duration)
• Device and browser information (IP address, user agent, operating system)
• Conversation data between your AI agents and your website visitors
• Analytics data (conversation counts, resolution rates, top questions)
• Cookies and similar technologies (see our Cookie Policy)

We use collected information to:

• Provide, operate, and maintain the Service
• Process transactions and send billing-related communications
• Generate AI responses through your configured agents
• Provide analytics and insights about your support conversations
• Improve and develop new features
• Send service announcements and security alerts
• Respond to your inquiries and support requests
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations

When you enable OpenAI integration, conversation data may be sent to OpenAI's API to generate responses. OpenAI's data usage policies apply to that processing. We recommend reviewing OpenAI's Privacy Policy.

We do not use your knowledge base content or conversation data to train our own or third-party AI models without your explicit consent.

We do not sell your personal information. We may share data with:

• Service providers (hosting, payment processing, analytics) under strict data agreements
• AI providers (e.g., OpenAI) when you enable integrations
• Law enforcement when required by law or to protect our rights
• Business successors in the event of a merger or acquisition (with notice to you)

We retain your account data and conversation logs for as long as your account is active or as needed to provide the Service. You may request deletion of your data by contacting privacy@agentflow.llc. We may retain certain information as required by law or for legitimate business purposes.

We implement industry-standard security measures including TLS encryption in transit, access controls, and regular security reviews. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of your personal data
• Correction — request correction of inaccurate data
• Deletion — request deletion of your data
• Portability — request your data in a portable format
• Objection — object to certain processing activities
• Withdraw consent — where processing is based on consent

To exercise these rights, contact privacy@agentflow.llc. We will respond within 30 days. EU/EEA residents may also lodge a complaint with their local data protection authority.

California residents have additional rights under the CCPA, including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

Your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

The Service is not intended for users under 16 years of age. We do not knowingly collect personal information from children. Contact us if you believe we have collected data from a child.

We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on the Service. The "Last updated" date at the top reflects the most recent revision.

For privacy-related questions or requests:

AgentFlow Technologies
Privacy: privacy@agentflow.llc
General: info@agentflow.llc
San Francisco, CA, United States